AT CENTRO CONSULTING WE’RE ONLY AS GOOD AS OUR PEOPLE,
AND WE DON’T KNOW WHERE THE NEXT ASSIGNMENT WILL BE
– IT COULD BE ANYWHERE FROM ARGENTINA TO ZAMBIA.
So if you are a highly motivated, automotive professional with a
proven ability to improve sales or after sales performance, we’d love to hear from you.
If you think we should be talking to you, please call us or send your
CV and personal profile to careers@centroconsulting.net
Current opportunities at Centro Consulting
JAPAN - NPS/CSI After Sales
Location – Japan – Ideally Tokyo
Japanese and English language skills are required
Centro is seeking a highly professional Aftersales Coach who can actively demonstrate a proven background in the following competencies:-
- Consulting/Coaching experience
- Automotive After Sales (in dealer) Management experience
- Business improvement with a special focus on NPS / Customer Satisfaction
Working with a group of franchised dealers to improve their NPS/CSI scores. This is initially a short term contract which may be extended. The Coach will:-
- Analyse NPS Performance
- Work with the Aftersales Manager and Team to develop and implement NPS improvement plans.
- Identify training needs within the aftersales team and coordinate relevant training programs
- Implement customer-centric initiatives to enhance overall customer satisfaction.
- Develop and implement effective strategies to optimise workflow and resource utilisation.
- Establish and enforce rigorous quality control measures for all aftersales services
- Ensure customer concerns are promptly effectively resolved.
Interested ? We want to hear from you. Please contact us and send your CV/Profile to careers@centroconsulting.net