CASE STUDY:

Automotive Training Services

Situation

As part of its commitment to continual improvement a motor manufacturer’s Training Department focusses on the development of Sales and After Sales staff to ensure customers continually receive a professional and well informed interaction with the Retailers.

Challenge

As part of a new initiative this Company sought an agency which could react positively in a very short time frame to deliver a nationwide, face to face assessment of over 1100 retailer based staff.

The short time frame necessitated an intensive fast start including the creation and delivery of a Train the Trainer workshop, bespoke creation of new and regularly updated reporting suite.

Approach

Utilising our UK wide network of Automotive Coaches and Trainers Centro Consulting pulled together a team of industry professionals to assess the network staff.  In a spirit of going beyond an audit the Centro Consulting team provided additional Coaching and training tips to ensure successful re-assessments.

The Centro Consulting core team also developed an online reporting platform and provided regular updates to all stakeholders.

The Company now had a meaningful insight into the capabilities of retailer staff at National, regional and Individual Retailer levels.

A tough brief but mission accomplished!